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Terms and conditions

SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Atlanta Luxury Rentals. This includes SMS messages for reservation scheduling, reservation reminders, pre-visit instructions, check-out instruction, and billing notifications. Message frequency varies. Message and data rates may apply. See our Privacy Policy here.

SMS Consent Communication:

Information (Phone Numbers or Guest Information) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If consent has been given to receive text messages from Atlanta Luxury Rentals,  messages may be received related to the following:

  • Account notifications
  • Follow-up messages
  • Billing inquiries

Example: “Hello, this is Guest Services with Atlanta Luxury Rentals with a reminder of your upcoming reservation. Reply “STOP” to opt out of SMS messaging at any time.”

Message Frequency:

Message frequency may vary depending on the type of communication. For example, up to 3 SMS messages per week may be received related to [account notifications/reservations/billing/parking/verifications, etc.

Example: “Message frequency may vary. You may receive up to 3 SMS messages per week regarding your upcoming reservation or account status.”

Potential Fees for SMS Messaging:

Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

Opt-in to receive SMS messages from Atlanta Luxury Rentals can be done in the following ways:

  • Verbally, during a conversation
  • By submitting an online form
  • By filling out a paper form

Opt-Out Method:

Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list.

Help:

For any issues, reply with the keyword “HELP”. Alternatively, help can be obtained directly from us at info@atlantaluxuryrentals.com.

Additional Options:

If SMS messages are not desired, the SMS consent box on forms can be left unchecked.

Standard Messaging Disclosures:

  • Message and data rates may apply.
  • Opt out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary.. Message HELP for help. Reply STOP to any message to opt out.

Atlanta Luxury Rentals Terms of Service: 

Fees

Guest agrees to pay the following amounts to the Property Manager in consideration of this Lease. All offline payments should be made out to Atlanta Luxury Rentals.

  1. Refundable Security Deposit: The Security Deposit is due upon the signing of the Lease Agreement. Concurrent with payment of the Security Deposit the Property Manager and Guest shall conduct a walk-through of the property and Guest shall note any damage. Failure or refusal on the part of Guest to note such damage shall be deemed acceptance of the Property as “undamaged”. The Property Manager will accept Wire Transfer, Company Check, Personal Check or Credit Card (with Guest paying an additional merchant fee, if applicable) as payment. The Security Deposit shall be held in Property Manager’s tenant escrow/security account held with Chase Bank. The Property Manager will refund the Security Deposit, minus any balances due within 10 business days of check out, by Check to the Guest once the property has been inspected by the Property Manager or the Property Manager’s Representative on a final walk-through wherein Guest is permitted, but not required, to participate. Any damage to the Property may result in additional fees paid by the Guest in addition to loss of the Security Deposit.  
  2. Rental Amount: Nightly Rate  +  State Tax (8.9%):  (For Airbnb reservations, you are already paid in FULL with Airbnb and we are not requesting any additional fees unless it’s a pet fee) Rental Amount is due at time of booking and shall be paid by Wire Transfer, Company Check, Certified Funds or Credit Card (with Guest paying the additional merchant fee, if applicable). The Rental Amount owed includes standard utilities (gas, electric, water, basic cable and Wi-Fi) and furnishings. Standard utilities and furnishings shall be capped at a maximum on utilities of $600/month or $20/day. Any use of utilities in excess of the standard amount shall be at an additional charge to the Guest, which shall be due as additional rent and may be deducted from the Security Deposit. No more than two (2) persons unrelated by blood or marriage to any Guest shall be permitted overnight. If the Guest hosts additional persons overnight at the Property, the Property Manager may assess an additional rental fee which amount may be deducted from the Security Deposit for the additional persons. Such deduction for additional persons will be noted in the written check out inspection.
  3. Exit Cleaning Fee: The exit cleaning fee is due at time of booking and shall be paid by the above stated payment methods as additional rent to the rental amount. If the unit is left in a condition such that additional cleaning is necessary exceeding the allotted exit cleaning fee, the Property Manager may deduct additional cleaning fees from the Security Deposit for the additional cleaning charges. The Exit Cleaning Fee is non-refundable.
  4. Application Fee (per person): Property Manager may require, and Guest consents, to a full application/background check of anyone staying in the Property. Failure to pass the background check will result in forfeiture of the rental amount. The Application Fee is non-refundable.
  5. Booking Fee: Booking fee is in addition to the rental amount, and is required to process the reservation. The Booking Fee is non-refundable.
  6. Non-refundable pet fee/pet: Refundable Pet Deposit: Property Manager will require a non-refundable and refundable pet deposit per pet. Any
    damage caused by pets above the deposit amount will be taken out of the Security Deposit. No animals are allowed in the Property without permission of the Property Manager.  Damage caused by pets should be reported ASAP to avoid possible permanent damage (i.e., urine on carpets may be extracted if reported as soon as it happens but if left for several days or weeks may cause permanent stains in the carpet resulting in a costly repair that could have been avoided).

Default

The occurrence of either of the following events or conditions shall constitute an “Event of Default” for purposes of this Agreement:

  1. Noise/Nuisance: Guest acknowledges that the Property is located in a residential building. Pursuant to the City of Atlanta Noise Ordinance, outside noises shall not exceed 50dB at the property line between the hours of 8 p.m. and 9 a.m., and shall not exceed 70dB between the hours of 9 a.m. and 8 p.m. Guest shall be responsible for the prevention of any noise associated with the occupancy of the Property or use thereof exceeding the limits imposed by the City of Atlanta Noise Ordinance, Section 74-136 or any other ordinance imposed by the City of Atlanta. The property has a noise detection device which is 100% privacy compliant and measures noise levels only and does not record any conversations. Tampering with this device is strictly prohibited and will result in a $500 fine.  Initial noise violations for exceeding the acceptable dB levels based on time of day will receive a courtesy warning, and the
    second violation for exceeding the allowable dB will result in a fine of $1,000, and Guests will be subject to immediate eviction without any refunds.
  2. Smoking: Smoking of any type is strictly prohibited in the property. Each property has a smoke detection device which is 100% privacy compliant and only detects marijuana and cigarette smoke. Tampering with this device is also strictly prohibited and will result in a $500 fine. Initial smoking violations will receive a courtesy warning, and the second violation will result in a fine of $1,000, and Guests will be subject to immediate eviction without any refunds.
  3. Parking: Guest acknowledges that Guest of his/her invitees shall not park anywhere but in the designated parking spots assigned to the unit. Guest shall be responsible for the acts of any of Guest’s invitees with respect to such parking. If Guest is parked in a parking space other than the space assigned to the unit then he/she will be asked to move the car via text or email.  If the car is not moved within 12 hours, Atlanta Luxury Rentals has the option to have the car towed.  Multiple violations of the parking rules will result in a fine of up to $500, and Guest will be subject to immediate eviction. We
    only provide free parking for the Guest on the lease and not any of Guest’s invitees.
  4. Parties: Gatherings of more than four people in studios or one-bedroom units, six or more people in two-bedroom units, or more than eight people in four-bedroom units is not permitted.  Parties or loitering in shared or public spaces is also prohibited.
  5. Filming: No filming of any kind is permitted without written permission prior to your stay and prior to all fees being processed.
  6. Illegal Activities / Drug Use: No illegal activities are permitted anywhere, on or near the Premises by the Guest and/or any of Guest’s invitees during the rental period, including drug related illegal activity. “Drug-related illegal activity means the illegal manufacture, sale, distribution, purchase, use or possession with the intent to manufacture, sell, distribute, or use of a controlled substance (as defined in section 102 of the Controlled Substance Act – U.S.C. 802) or possession of drug paraphernalia.

Travel Protection

As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit
interior that occur during your stay, provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy https://shop.vacationrentalinsurance.com/ATLANTAL . The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Atlanta Luxury Rentals any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact Atlanta Luxury Rentals directly if you do not wish to participate in this assignment. Learn more here:

Subletting

Guest shall not sublet this lease without the Property Manager’s express written consent.

Occupancy

If it is determined that there were more people occupying the unit than allowed, you will be charged $50 per person over the maximum guests allowed.

Keys/KeyCards/Key Fobs/Parking Cards

ALL Keys, Cards, Fobs not returned at the end of the stay will incur a $100-$150 replacement fee per item. Instructions on where to return key/fobs/parking passes will be included in the checkout instructions.

Pets Fee

Pets are allowed with an additional $150 pet fee per pet and are subject to both a refundable and non-refundable pet deposit(s) depending on length of stay.
Only 2 dogs allowed per unit and only declawed cats unless Property Manager gives written permission.

Cancellations

Guest’s that are staying less than 30 days may cancel their reservation and this rental Agreement during the lease period with a 14 day written notice prior to the original arrival date.  Any cancellations within 14 days of arrival are non refundable.  If the reservation is Long Term, meaning 30 consecutive days or more, a 30 day written notice must be provided and acknowledged for a full refund before, 30 days of the original arrival date.  If cancellation for a Long Term 30 day stay is provided within 30 days of arrival date the penalty will be a 30 day fee. If a Long Term 30 day rental needs to be canceled within the time of the rental agreement, the renter must provide 30 days notice and is responsible for 30 days of rent after notice is given and only after a full 30 days into the Lease.  Receipt and acknowledgement of the written notice must be made in order to determine the termination date.

Personal Property and Liability

All personal property kept by the Guest at the Premises shall be and remain at his/her sole risk, and Property Manager shall not be liable for any damages to, or loss of such personal property ensuing from any acts of negligence of any party other than the Property Manager, nor from any problems with
the rental property from any other cause other (other than the gross negligence of the Property Manager) whatsoever. Nor shall the Property Manager be liable for any injury to the Guest or invitees of the Guest in or about the Premises, except an injury which is directly caused by the sole and gross negligence of the Property Manager. The Guest expressly agrees to hold the Property Manager harmless in all such cases except for those injuries directly caused by the sole and gross negligence or intentional conduct of the Property Manager.

Governing Law

This Lease shall be governed pursuant to the laws of the State in which the Premises is located; and invalidation of any portion of this Lease shall not
invalidate the remainder.

Parking

Guest is to refer to and follow the specific parking rules outlined in the check-in instructions and ALR booklet inside the unit. Atlanta Luxury Rentals shall
not be liable for towing, booting and/or ticketing of Guest vehicles. Should any authorized or unauthorized vehicles be abandoned on the Premises after the lease period concludes, Atlanta Luxury Rentals has the right to have them towed or otherwise removed at the Guest’s expense.

Parties/Loitering

The Guest may not host parties at the Premises without prior written permission of the Property Manager. Please refer to Paragraph 2d for limits on
the number of Guests and invitees permitted at the Premises at any one time. In the event that express permission is granted for hosting a gathering that exceeds the number of persons allowed at the Premises at any one time, parking for any such gathering shall be either in a designated location or remote parking shall be arranged and a shuttle shall be utilized to access the property. All use of the property shall comply with the City of Atlanta’s noise ordinance.

Toiletries

Starter toiletries may be provided by the Property Manager for the Guest as a courtesy, but they will not be re-stocked during the lease term.

Check In/Check Out Times

Unless otherwise agreed by Property Manager, check in time is 3pm on lease start date.  Check out time is 11am on lease end date. If you are still occupying the unit after the check-out time, your card on file will automatically be charged the $150 late check out fee. Upon termination of this lease, whether by lapse of time or otherwise, Guest shall surrender the leased Premises or any part thereof. Also upon termination of this lease, Property Manager may, at its option, treat such retention of possession as constituting a renewal of this lease, and so bind Guest, on a day-to-day basis on the same terms and conditions expressed herein, except that the daily rent shall automatically be increased to twice the rent in effect for the day immediately preceding the commencement of the
holding over. 

Proof of Identity

Guest shall provide a copy of a valid driver’s license to Property Manager along with the same credit card used for the reservation. Failure to do will result in loss of the rental agreement. The person checking in must be the person on the lease agreement. No exceptions. 

Event of Default

If the Guest shall fail to pay any rental amount, utilities overage or other expense as it comes due or if Guest shall be in default in performing any of the terms or provisions of this Short Term Lease other than the provision requiring the payment of rent and fails to cure such default immediately, upon notice (oral or written) from Property Manager.

Remedies if Default

Upon the occurrence of any event of default, Property Manager may, except for a default in paying rent which shall not require the notice provided for herein, by twenty-four (24) hours prior written notice, at its option, elect to do and perform any act required of Guest and charge the cost of performing such
action to Guest as additional rent. In the event Guest fails to pay any sum due hereunder, Property Manager may require Guest to immediately surrender possession of the Premises, and if Guest shall fail to do so, Property Manager may immediately declare the license to use Premises terminated and, without further notice and without prejudice to any other remedy Property Manager may have, enter the Premises and expel or remove Guest and Guest’s effects, by force if necessary, to the extent permitted by local law or by judicial decree, without being liable to prosecution or any claim for damages thereof; and Guest agrees to indemnify Property Manager for all losses, damages, cost and expenses, and reasonable attorney’s fees, which Property Manager may suffer or incur by  reason of the default of Guest, termination of the Lease, recovery of possession of the Premises, whether through inability to re-let the Premises and any other concessions granted to Guest, the eviction of the Guest, re-letting of the Premises, and preparing the Premises for the new Guest or Guests, including, but not limited to, advertising expenses and commissions.

House Rules

This is a non-smoking unit and Guest will be charged a hefty fine/liquidated damage of $1,000 if there is evidence of smoking of any kind. Outside smoking of cigarettes is okay if butts are properly and safely disposed of. No parties or loitering in shared or public spaces are permitted. No filming of any
kind is permitted without express written permission. No illegal activities are permitted anywhere, on or near the Premises by the Guest and/or any occupant, guest or invitee during the lease term, including drug-related illegal activity. “Drug-related illegal activity” means the illegal manufacture, sale, distribution, purchase, use or possession with intent to manufacture, sell, distribute, or use of a controlled substance (as defined in Section 102 or the Controlled Substance Act [21 U.S.C. 802]) or possession of drug paraphernalia. Please be mindful of the neighbors and respectful of the noise ordinance. Again, check in time is after 3pm. Early check in will need to be requested and approved in writing by the property manager the day before check in. Guests are not allowed in the unit if it is being cleaned for the next guest(s) arrival. Check out time is by 11am sharp, unless Property management has given written permission for a later checkout time.  An unapproved late check out will constitute as holdover as described in item 11 and will be charged as such.  

Permission to Enter

Property Manager, or agent acting on behalf of the property manager, may enter rented premises while the tenant is living there without advance notice in the case of emergency, such as a fire or serious water leak. The Property Manager, or agent acting on behalf of the Property Manager, may enter the rented premises while the tenant is living there with at least 24 hours advance notice for capital improvements, to inspect appliances, change air/water filters, change parts of the building or service calls.

Property Entry

In the event that you are locked out and cannot enter your unit, please call this 24 hour number at 855-248-0259. This information is also in the check-
in instructions. You will need to verify your name, unit # and email to gain access to the unit. We are NOT responsible for reimbursing any unused nights if you do not call this number.

Damages

You will be held financially responsible for any and all damages and/or missing inventory during your stay, up to and above your deposit. If there is no deposit, you will be charged the full amount of the replacement item and any installation fees associated with replacement. A full inventory is done directly before and after your check in. The card on file will be charged for any damages outside of the normal wear and tear.

Trash

Any trash violations or property damages billed to The Property Manager during the rental period will be billed to the tenant on this lease agreement. This includes violations made by the tenant and/or the tenant’s guest(s) and trash violations
are $100/incident.

Outside Noise / Construction Noise

Guest acknowledges that if the Premises located within a mixed-use development that outside noise and/or construction noise may occur, over which Property Manager has no control. Property Manager shall not be responsible for or have any liability to Guest for any such outside noise or construction noise.

Miscellaneous

Any single violation of the above provisions is a material and irreparable violation of the lease (regardless of whether or not the Guest has any knowledge of the violation by an occupant, guest or invitee and regardless of whether or not the violation occurs on or off the Premises) shall be good cause for immediate
termination of the lease. Proof of the violation shall not require criminal conviction, but shall require only a preponderance of the evidence.